Frequently Asked Questions

In most cases, yes. We have photographers across each market, so next-day availability is standard. Same-day shoots may be available depending on your area — call us to check.

Yes. Most clients bundle photography with aerial, video, floor plans, or 3D tours in a single visit. It saves time, keeps the media consistent, and means fewer disruptions at the property.

Free rescheduling is available up to 4 hours before your scheduled appointment. Cancellations within 4 hours may incur a late cancellation fee because it becomes difficult to reassign that time slot to another client. If you need to reschedule, contact us as early as possible and we will work with you to find an alternative date.

Photographers are available voluntarily on weekends with an added weekend rate charge. Images will be delivered by noon on the following Monday.

Same-day service may be available for an additional rush fee, subject to photographer availability and scheduling.

Light drizzle and overcast skies are usually workable for ground photography, and Texas weather can flip in an hour. Make the call early. If you contact us at least 4 hours before your scheduled shoot, we'll reschedule at no charge. Closer to shoot time, the crew may already be dispatched and a trip fee can apply. If we're already on site and conditions turn — active heavy rain, storms, or sustained wind — we'll reschedule at no fee. We rely on you for ground truth at the property; please don't ask us to wait it out once the crew has arrived.

On a listing clock? If you need interiors done now and weather is blocking exteriors, we can shoot the interiors at the scheduled appointment and return for exteriors once you reschedule. A return trip carries an Inclement Weather Return (IWR) fee — ask us at booking or at the door.

Aerial/drone shoots have stricter rules — drones cannot fly in any rain, including light drizzle. See the drone weather FAQ for details.

We serve real estate agents across all major Texas metros: Dallas-Fort Worth (Plano, Frisco, McKinney, Allen, Prosper, Southlake, Flower Mound, Arlington, Rockwall, Denton, Celina, and more), Houston (The Woodlands, Katy, Sugar Land, Pearland, Cypress, Spring, League City, and more), Austin (Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Lakeway, Dripping Springs, and more), and San Antonio (New Braunfels, Boerne, Schertz, Cibolo, and more).

Outlying suburbs or rural areas may incur a modest trip charge. We are also happy to travel well beyond these metros to locations like East Texas and Southern Oklahoma for a custom travel fee.

Listing outside our immediate coverage? Reach out for a quick quote.

Yes — and the data is clear. According to Redfin (2024), homes with professional photos sell 32% faster and spend 34 fewer days on market compared to listings with amateur photos (89 vs. 123 days). NAR reports that 87% of buyers say photos are the most useful feature on listing websites. Professional images also receive 61% more online views, which translates directly to more showings and faster offers.

Absolutely. Each service page includes a portfolio of recent work. You can also browse by property type — residential, multifamily, commercial, builder, or rental — to see examples relevant to your market.

You'll receive a delivery email with a dashboard link. Click on Hi-Res or Low-Res download buttons, then save the ZIP file and extract.

Go to client.shoot2sell.com or click the "Download Images, Virtual Tour" link in the delivery email. Clicking this link takes you directly to the Listing Page for that listing.

Honest, quality service is paramount to us. We regularly work with our clients and collaborate on individual solutions.

Scroll past the Property Info area on your listing page to the Sharing Tools section. You can also share your Virtual Tour anywhere by copying and pasting the URL.

To give edit access or download permissions to a teammate instead of just viewing, see the team-member questions below.

Your Dashboard includes both versions of every tour. The branded Virtual Tour includes your agent contact information, headshot, website link, and a Lead Collection form that lets prospects reach you by phone, email, or Facebook Messenger.

The unbranded Virtual Tour meets MLS regulations in the Texas areas we serve, so it can be posted directly on the MLS. Marketing copy must be MLS-compliant because it appears in both versions.

For simple viewing, use the Sharing Tools on the listing page. For team members who need to edit listings or download media, they will need to log in with their own account.

Once added as Editors, team members get full access to download media and edit listing information. Let us know during booking or email Shoot2Sell support to add team members.

You'll receive a default password in your Image Delivery email. When you log in for the first time, we recommend setting a secure password of your choosing.

Click the "View & Download Images, Virtual Tour" link in the delivery email to reach the login page.

Use the Reset Password link on the login screen. Enter your email address and follow the instructions we send you. If the reset doesn't work, contact Shoot2Sell support.

The most common reason for a 403 or 400 error is logging in with the wrong email address. Make sure you're using the email you use to do business with Shoot2Sell.

If the error persists after verifying your email, contact support.

Both Owners and Editors can access listings to change information and download media.

Be an Owner if you're sharing Virtual Tours that carry your headshot and contact information. Be an Editor if you're a Listing Coordinator or you only need to enter listing information or download media.

Yes — but if you change the Marketing Address of a listing, the URL to share the Virtual Tour will also change. Verify the Marketing Address is correct before you share your Virtual Tours.

Go to client.shoot2sell.com, or click the "Download Images, Virtual Tour" link in any delivery email. That direct link takes you to the listing page; use the "Home" button at top right to return to the Dashboard home.

Click the listing name or first photo in the Listing Feed to open the Listing Page. Scroll to the Property Media section and click "Download Images" to save your images as a .ZIP file.

Matterport 3D Spaces and Panoramic Spotlights cannot be downloaded from the Dashboard. Contact the Front Office for direct Matterport access.

Click the listing to view the Listing Page; the Property Media section has the links to your 360° content.

On the Dashboard Home Page, click "Edit Info", then select "Edit Headshot". The recommended photo size is 1000 x 1000 px. Square photos work best.

On the Dashboard Home Page, click "Edit Info" and use the password field at the bottom to change it.

Use the Search bar at the top of the Dashboard to filter listings by address, agent, or listing information. It's especially helpful for brokers managing multiple listings.

Click the listing name or first photo in the Listing Feed to reach the Listing Page. Drag and drop images to reorder them.

Hover over an image to reveal "Hide" or "Show" buttons in the top-right corner — these control whether the image appears in your Virtual Tours.

Click the listing name or first photo in the Listing Feed. Scroll to the Property Media section and click the Branded or Unbranded Vimeo button to open the video page.

Click the "Download" button on Vimeo to save the video file.

Click the listing name or first photo in the Listing Feed to open the Listing Page. You can edit the Virtual Tour copy and basic listing information such as layout and price in the Property Info section.

On the Dashboard Home Page, click "Edit Info" to update your contact and company information. Some fields — such as the email address on your account — must be changed by the Shoot2Sell team.

You can rearrange the order of your images and hide any image on demand. On your dashboard link, click Edit Virtual Tour to view all the images. To rearrange the image order, simply click and drag the images to the desired order. To hide an image, simply click the orange button with the "eye" icon and the image will gray out. To un-hide an image, re-click on the eye icon again. You can also zoom on a particular image by clicking on the blue zoom button.