Booking Policy
Scheduling, cancellation, weather, rush requests — everything you need to know before your shoot.
At a glance
The four things most clients want to know upfront.
24-hour delivery
Delivered within 24 hours after the end of your shoot — e.g. shoot ends 6pm → ready by 6pm tomorrow. Virtual staging: ~2 business days.
4-hour cancel window
Free to reschedule or cancel with more than 4 hours' notice. Less than 4 hours (or property not ready) is a $49 fee.
Weather flexibility
Shoot interiors at full price, return for exteriors on a clear day ($39 return fee). Or cancel — free with 4+ hours' notice.
7-day correction window
15 minutes of post-delivery edits are included. Issues must be reported within 7 days — RAW files may be deleted after.
What to do before the shoot
Three short reads cover almost everything you need to do to get a property ready. Skim before your appointment for the smoothest possible session.
- Photoshoot Checklist — prep the property: lighting, fans, vehicles, pets, curb appeal.
- Which Rooms Do We Shoot — our shot priorities by property size, plus how to flag must-have rooms.
- Best Times to Schedule — how home orientation, season, weather, and shadows affect the results.
Booking your shoot
Schedule a shoot online via the Book a Shoot page, or call the regional phone number for your market. Most shoots are scheduled within 24-48 hours of booking.
- Appointment length: typically 45–60 minutes for a residential listing; longer for larger properties or multi-service bookings.
- Standard delivery: approximately 24 hours after the end of the shoot.
- Virtual staging delivery: typically 2 business days after you identify the images and staging style.
Rescheduling and cancellation
When fees apply and how to give us notice.
Free reschedule
More than 4 hours before your appointment — no charge, just call or reply to your confirmation email.
Less than 4 hours' notice
$49 cancellation fee. Same fee applies if the property isn't ready when the photographer arrives.
20-minute wait window
If the property isn't accessible or ready, the photographer waits up to 20 minutes before triggering the cancellation fee.
Trip-charge bookings
Long-haul or out-of-market shoots that include a trip charge require 24 hours' notice to avoid the trip fee.
Weather contingency
If precipitation rolls in, you have flexibility. You can cancel at the time of the shoot without penalty for the weather itself, or we can shoot the interiors at full price and return on a clear day for the exteriors. The Inclement Weather Return fee is $39 — minimal coverage for the photographer's gas and time.
Indoor shots typically proceed regardless of weather. Diffused overcast light often produces brighter, more even interior images.
We may also delay, modify, or skip exterior, twilight, or drone shots if weather, lighting, safety, legal, or access conditions are unsuitable. Decisions are made by the photographer on site using professional judgment. Full details: Inclement Weather Return Policy.
Editing and revisions
What's included, when extras apply, and your reporting window.
Included
Basic edits + up to 15 minutes of post-delivery correction requests if reported within 7 days of the shoot.
Beyond included
Additional editing or revisions are billed at $100 per hour. We provide an estimate before starting.
7-day reporting window
Issues must be reported within 7 days. After that, RAW files may no longer be available to make changes.
Rush requests
Need delivery faster than 24 hours? We offer same-day rush turnaround as an add-on for shoots scheduled before 1 PM and next-day rush, if you want them early next day (10AM)
Payment
Payment is due before media delivery. Pay online via secure Authorize.net checkout, Zelle (specify Invoice number or property address in Note), ACH, or card on file (call us to securely set it up). Failed or reversed payments may incur a $35 processing fee. We accept all major credit cards.
Property access and safety
We may enter and shoot the property without anyone present if the booking party has authorized access (lockbox, gate code, property manager, builder rep, etc.). You're responsible for confirming we have lawful access and for any post-shoot resetting (alarms, locks, thermostats).
Every Shoot2Sell photographer and drone pilot who attends a property in person is background-checked before being authorized — important for vacant listings, luxury properties, and any time the agent isn't on site.
Add-ons and special requests
Add Matterport, video, drone, twilight, virtual staging, and other services at booking — or add them on the day of the shoot subject to photographer availability. Add-on pricing matches standalone service pricing.
Full legal terms
These policies are part of our broader contract. For full legal terms — including authority to book, copyright/usage rights, indemnification, liability limits, and dispute resolution — see our Terms of Service. Our Usage Rights Guide explains exactly how MLS and portfolio licenses work for delivered images.
Questions or ready to book?
DFW 214.272.3200 · Houston 346.980.4800 · Austin 512.649.9003 · San Antonio 210.200.8984 — or use the buttons below.